Effective Date: 09/18/2025

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Graceful Hearts Services, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gracefulheartsservices.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto. 

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Please read this Privacy Policy carefully. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

 

Personal Information

Information you voluntarily provide, such as:

• Full name

• Email address

• Phone number

• Mailing address

• Health-related information (if submitted via contact forms)

• Emergency contact details

• Employment information (if applying for jobs)

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2. How We Use Your Information

We may use the information we collect to:

• Provide and manage homecare services

• Respond to inquiries and provide customer support

• Schedule appointments and consultations

• Improve website performance and user experience

• Send newsletters, updates, and promotional materials (with your consent)

• Process job applications

• Comply with legal and regulatory requirements

 

3. Disclosure of Your Information

We do not sell or rent your personal information.

We value your privacy and are committed to ensuring that your personal information is secure. No personal information will be shared with third parties, partners, or joint ventures.

 

Specifically:

• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

• All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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4. HIPAA and Health Information

As a homecare agency, we may collect certain health information that is protected under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to maintaining the privacy and security of your protected health information (PHI) and only use or disclose it in compliance with HIPAA regulations.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

 

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw your consent at any time

• Opt-out of marketing communications

To exercise these rights, please contact us at [Info@gracefulheartsservices.com].

 

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect functionality on the Site.

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8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal information, we will take steps to delete such information.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes means you accept those changes.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Graceful Hearts Services, LLC

239 fourth street Ste 1401
215-645-4987
Info@gracefulheartsservices.com

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Messaging Terms and Conditions

You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to info@gracefulheartsservices.com. Reply HELP for Support.